The SEAT Group advocates a corporate compliance culture, binding itself by both domestic and international legislation, and by internal regulations of the Company and the Volkswagen Group. For this reason, we make available to our customers, business partners and third parties, the following points of contact:
Customer Service Channel
Do you have problems that arose with the workshop or the authorised dealer where you bought or repaired your car? Do you have any questions about our cars or services?
For these situations, you can contact our Customer Service team when you need it by e-mail (firstname.lastname@example.org).
Additionally, you can also contact us by filling in a form through the following link.
Are you aware of the existence of founded evidence which concerns corruption or other possible irregularities, non-compliance or any behaviour against the law, the principles set out in our Code of Conduct or rules governing SEAT Group?
We believe that transparency and trust are essential to the sustainability and long-term success of the Company, therefore the SEAT Group provides its employees, business partners and other interested third parties with its Anti-corruption Guideline (English version / German version) as well as with the following whistleblowing channels.
Our whistleblowing system is governed, among others, by the principles of fairness, presumption of innocence, proportionality and protection of informant's identity. The information received will be handled ensuring maximum confidentiality.
This whistleblowing system is available to employees, business partners and other interested third parties. They can communicate the existence of irregularities or infringements through the following channels provided.
email@example.com is internally managed by the Compliance department of SEAT. For questions regarding the operation of this channel, you can contact by phone (+34 900 103 220).
OMBUDSMAN LOCAL SYSTEM
In addition to firstname.lastname@example.org, you can find an Ombudsman (Swedish word which means "commissioner" or "representative"), through which whistleblowers can send hints.
Our Ombudsman Dr. David Velázquez, is a judge on leave of absence, independent lawyer and Doctor of Law who has been appointed for his extensive professional experience. He is bound by the oath of professional secrecy to keep strictly anonymous the identity of informants, if requested, and treat the data provided in the strictest confidence.
It is possible to contact our Ombudsman by telephone or e-mail:
- Telephone: +34 609 665 001
- E-mail: email@example.com
VW GROUP WHISTLEBLOWER SYSTEM:
REPORTING CHANNEL (BKMS)
You have the option of using an internet-based communication platform to contact the Investigation Office, exchange documents and conduct a dialog with the lawyers via a separate mailbox. This system is confidential and protected. Whistleblowers can decide for themselves whether they wish to give their names. If you would like to send a confidential report to the lawyers in the Investigation Office you can use the secure reporting channel to submit a report:
You can get in contact with the Investigation Office of the Volkswagen Group via E-Mail:
Please note that personal and traceable data such as the IP address may be transmitted indirectly when sending an e-mail. This data could reveal the identity of the sender. This also applies to e-mail accounts created especially for this purpose.
You can make a report using the international toll-free number: +800 444 46300.
POSTAL ADDRESS AND IN PERSON
Postal address: Investigation Office
38436 Wolfsburg (downtown)
In person: Investigation Office
38440 Wolfsburg (downtown)
Please make an appointment in advance by writing an e-mail to firstname.lastname@example.org.
OMBUDSMEN OF THE VOLKSWAGEN GROUP
Dr. Rainer Buchert and Thomas Rohrbach, the external ombudsmen appointed by the Volkswagen Group, act as special counsel to accept reports of potential statutory or internal violation of regulations or any other kind of harmful conduct in the Group, and to review these with respect to plausibility and substantiability. They consult with the whistleblower if necessary and if the identity of the whistleblower is known. Finally, they forward all the information that has been agreed with the whistleblower to the Investigation Office for further processing.
All information is treated as confidential and it is the whistleblower who decides whether he or she wishes to protect his or her identity vis-à-vis the Group. The ombudsmen appointed by the Group ensure that reports from whistleblowers who do not wish to be identified by the Company are forwarded to the Investigation Office anonymously.
If you want to get in contact with the Ombudsmen you can find their contact point on the following homepage: http://www.ombudsmen-of-volkswagen.com/
For more information about Group Whistleblower System:
Data controller: SEAT, S.A. +info
Purposes of the processing: To manage the complaint that you may have filed through the Whistleblowing channel and to take the necessary disciplinary or legal measures. +info
Legal basis for processing this data: SEAT’s legitimate interest. Legal obligation of managing the complaints. +info
Rights: You can exercise your legal rights of access, rectification, as well as other rights, as described in the Additional Information section. You can exercise your rights to the email address: email@example.com. +info
Additional Information: You can consult in greater detail the Additional Information on data protection, here.