SEAT Stock Reservation Online - Terms & Conditions

These terms and conditions and the Site terms and conditions (see https://www.seat.ie/legal-note) apply to you when you reserve a vehicle through our online reservation tool at https://www.seat.ie/ (the "Site").

Please read these terms and conditions carefully before you complete your reservation and pre-authorise your credit/debit card. When you reserve a vehicle through our online reservation scheme, you confirm that you accept and will comply with these terms and conditions. If you do not accept these terms and conditions, then you should not reserve a vehicle.

If you have any questions about anything in these terms and conditions or our reservation process; if you have any technical issues with the Site; or if you wish to make a complaint, then please contact us. 

    1.  This reservation scheme is operated by SEAT Ireland, a trading division of Volkswagen Group Ireland Limited ('SEAT Ireland', 'we', 'our' or 'us', as applicable). Our registered office address is at Block C, Liffey Valley Office Campus, Liffey Valley, Dublin 22, Ireland. Our registered company number is 436954.

General

    2. This Site includes a tool that allows you to search for and locate selected new and used SEAT vehicles that are available for purchase from SEAT Ireland or a SEAT Retailer based on your search criteria (the “ Stock Locator Tool").  You can currently find this tool at https://www.seat.ie/services/stock-locator

    3. If a vehicle meeting your specification is available, you will be able to make a reservation and pre-authorise your debit/credit card online in accordance with these terms and conditions.

    4. The vehicles displayed on the Stock Locator Tool are not updated in real time, so it is possible that you may reserve a vehicle which may already be subject to other enquiries or reservations or may have already been sold by SEAT Ireland or a SEAT Retailer or is otherwise not available. In this instance, your SEAT Retailer will respond to your reservation, accordingly, making you aware of alternative vehicles that are available.

    5. A reservation made through the Stock Locator Tool does not guarantee the vehicle will be available for sale. If you reserve a vehicle already sold by SEAT Ireland or a SEAT Retailer or which is otherwise not available, your SEAT Retailer (as appliable) will contact you by email or telephone to make you aware and offer alternative available vehicles. If a suitable alternative cannot be sourced, the €99 debit/credit card pre-authorisation will be cancelled but it cannot be returned any sooner than the period imposed by your bank (please check with your bank for details).

    6. Please note that the display of vehicles and search results through the Stock Locator Tool, and your use of the tool to reserve a vehicle and pre-authorise your debit/credit card (a) does not create a contract or other binding obligation between you and SEAT Ireland or you and a SEAT Retailer (as applicable); and (b) is not a vehicle order or an offer capable of acceptance. 

    7. The sale agreement for any vehicle reserved is not concluded on the Site and you will need to visit the applicable SEAT Retailer to make your purchase.

    8. You will need to place an order to purchase the vehicle with your chosen SEAT Retailer.

    9. We may close the reservation scheme to new applicants for any reason at any time. We will endeavour to provide notice on the Site before closing access to the scheme.

Pricing

    10. For all SEAT vehicles, prices shown are SEAT's recommended on the road prices (Recommended On The Road Price or ROTR). Actual prices are set by SEAT Retailers in their sole discretion – always obtain these prices from your chosen SEAT Retailer. The ROTR is RRP including delivery charges of €850 as recommended by SEAT Ireland.

Eligibility

    11. Individuals aged 18+ who reserve a vehicle using the Stock Locator Tool and pre-authorise their debit/credit card are eligible to participate in the reservation scheme under these terms and conditions. Individuals may purchase for their personal use or on behalf of a business.

    12. Reservations are non-transferable. The individual that made the reservation must be the individual who places an order for the vehicle, enters into the purchase agreement with the SEAT Retailer and ultimately takes ownership of the vehicle for personal or business use.

    13. You agree not to use the reservation scheme or any features on the Site for any re-sale purposes. Reservations deemed to be made with the intent to re-sell will be refunded and the reservation will be void.

    14. You can reserve a maximum of one (1) vehicle through the Stock Locator Tool at any time.

Debit/credit card pre-authorisation

    15. A debit/credit card pre-authorisation of €99 is required to reserve your new vehicle. Your reservation is not complete until you have made this pre-authorisation.

    16. This pre-authorisation does not debit your bank account. The amount is blocked for a period of seven (7) days. After this period, the debit/credit card pre-authorisation is automatically cancelled, without you having to act and without any further information from us or your bank.

    17. The pre-authorisation will be cancelled regardless of your decision to order the vehicle from the SEAT Retailer. Therefore, the €99 reservation pre-authorisation is not deducted from any payment made to the SEAT Retailer.

    18. Debit/credit card pre-authorisations can only be made online (via the Site). You will not be able to pre-authorise your debit/credit card in person at a SEAT Retailer.

Your reservation

    19. Once you have completed the reservation process (in accordance with these terms and conditions) within the Stock Locator Tool, you will receive an email to confirm that your request has been passed to the relevant SEAT Retailer and that the pre-authorisation has been placed on your debit/credit card.

    20. The SEAT Retailer will contact you by email or telephone to confirm if the vehicle you requested is still available and to set up an appointment for ordering the vehicle.

    21. The following steps must be taken before your reservation is confirmed:

        (a) Applying. Visit the Site and complete your reservation using the Stock Locator Tool and provide your personal details, retailer and other information requested on the form and press the "reserve" button.  

        (b) Pre-authorisation of your debit/credit card; and

        (c) Acknowledgement of your reservation. Once you have pre-authorised your debit/credit card you will receive email acknowledgement (to the email address provided) that your reservation has been confirmed along with details of the vehicle specification that you have reserved. 

    22. This vehicle will then be reserved for you for a period of seven (7) days once the SEAT Retailer has confirmed that that vehicle is still available (the "Reservation Period").  

    23. Once your vehicle is reserved, it will be visible on the Stock Locator Tool with a "reserved" banner.  However, no "holds" will be placed on the car in the vehicle ordering system.  It is, therefore, possible your vehicle may be offered to other customers and may be sold during the Reservation Period.

    24. The vehicle will only be removed from the Stock Locator Tool when you have purchased it (i.e. when you have entered into an agreement for purchase of the vehicle).

    25. After the Reservation Period, the SEAT Retailer may offer the vehicle to other customers, even if your debit/credit card pre-authorisation has not yet expired and the €99 is still blocked within your account.

    26. You can terminate your reservation at any time by following the link on your confirmation email, or you can simply allow the debit/credit card pre-authorisation to expire. Please note the debit/credit card pre-authorisation cannot be returned any sooner than the period imposed by your bank (please check with your bank for details).

    27. If we cannot grant you access to the reservation scheme. If we are unable to grant you access to the reservation scheme; for example, but not limited to, the pre-authorisation is declined by the card provider; the reservation scheme is no longer available; the limit on reservations has been met; or this scheme has been cancelled; your SEAT Retailer will inform you of this by email.

Purchase

    28. The sale agreement for any vehicle reserved is not concluded on the Site and you will need to visit the applicable SEAT Retailer to make your purchase. The purchase process will start when you visit the SEAT Retailer the same way it would if purchasing a vehicle in person from a retailer’s showroom.

    29. As part of the ordering process, it is exclusively the responsibility of the SEAT Retailer to provide you with all the pre-contractual information about the vehicle and then if applicable to agree, with you, all the terms and conditions of the vehicle order including the price, financing conditions and delivery date.

Our liability to you

    30. We are under a legal duty to provide a reservation scheme that conforms to the description on the Site and in these terms and conditions. We will provide the reservation scheme with reasonable skill and care.

    31. We are responsible for foreseeable loss or damage caused by us. If we fail to comply with our obligations to you under these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered a contract on the basis of these terms and conditions.

    32. We are not liable for business losses. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

    33. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We therefore do not in any way exclude or limit our liability under or in connection with any contract with you based on these terms and conditions for:

        (a) death or personal injury caused by our negligence;

        (b) fraud or fraudulent misrepresentation; and/or

        (c) any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Privacy Notice

    34. Please refer to our Privacy Notice for information about how we will use your personal information in connection with the reservation scheme and how it will be shared.

Other important terms

    35. Site availability and terms of use. We try to make the Site, the Stock Locator Tool and the reservation scheme available at all times, but, of course, due to the inherent nature of online and internet-based services, we cannot guarantee this. Your use of the Site is governed by the terms of use set out here: https://www.seat.ie/legal-note

    36. Getting advice about your consumer rights. As a consumer, you have legal rights in relation to services that are not provided with reasonable skill and care or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or the Competition and Consumer Protection Commission. Nothing in these terms and conditions will affect these legal rights.

    37. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms and conditions to another organisation within our group.

    38. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree to this in writing.

    39. If a court finds part of these terms and conditions illegal, the rest will continue in force. Each of the sections of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.

    40. Which laws apply to these terms and conditions and where you may bring legal proceedings. These terms and conditions are governed by the laws of Ireland and we and you can bring legal proceedings in the Irish courts. Nothing in this section shall deprive you of the right to bring or defend proceedings in your home state nor of the protection afforded to you by the mandatory rules of law of the country in which you live.

    41. Reliance on these terms and conditions. We intend to rely on these written terms and conditions and any document expressly referred to in them in relation to their subject matter. We and you will be legally bound by these terms and conditions.

    42. We are not responsible for delays outside our control. If we are prevented or delayed from complying with our obligations under these terms and conditions by anything you (or anyone acting on your behalf) does or fails to do, or because of events or circumstances beyond our reasonable control, our inability or delay in performing our obligations will not be deemed to be in breach of contract.

    43. References to 'including' and other similar expressions. In these terms and conditions, words that appear after the expression 'include', 'including', 'other', 'for example', 'such as' or 'in particular' (or any similar expression) will not limit the meaning of the words appearing before such expression.

    44. "Writing" includes emails. When we use the words "writing" or "written" in these terms and conditions, this includes emails.

    45. Waiver. If you breach these terms and conditions and we choose to ignore your breach, or if we delay in taking steps against you, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the terms and conditions again.

    46. Contact details.  For a list of our correspondence addresses and telephone and email contact details, please visit our Contact Us page.