2020.0.16.1 IE/EN

Covid-19 Update

FAQ'S

  

COVID-19 update

FAQ'S


If you’re concerned about recent developments of the Covid-19 situation, you can check the latest government advice on how to take care of yourself and your loved ones during this unsettling time. https://www.gov.ie/en/campaigns/c36c85-covid-19-coronavirus/

Our Retailers are working responsibly within our community and complying with the latest government advice on COVID-19. If you have a general enquiry or need urgent vehicle maintenance many of our Retailers are still available via telephone and email to support you.

If you are an Essential Service provider, as defined by the government, and need urgent vehicle maintenance please contact our Customer Services Centre online on the Contact Us page or via our Live Chat option on www.seat.ie. Many service workshops remain open by appointment only to support in emergencies, essential service providers and vital services.

If your local Retailer is closed please contact our Customer Services Centre online on the Contact Us page or via our Live Chat option on www.seat.ie they will locate your nearest open workshop to assist with your urgent requirements. Please note that while we have moved our Customer Service department to a working from home policy, they are unable to take phone calls but are fully contactable on the Live Chat function on our website or via the Contact Us form.

If your vehicle is due any service, maintenance or repair work, please contact your local Retailer to discuss their availability and whether work can be delayed. They may be able to help with collection and delivery so that you do not have to visit the site, and will of course be following Government's guidelines on social-distancing and self-isolation.

If your local Retailer is closed, please contact our Customer Services team; details are available on our Contact us page.

If you have a red warning light or you are worried about safety, please stop using the vehicle immediately and contact your Roadside Assistance provider. Please check your handbook for details of what the fault light is indicating, and contact your local Retailer. If they can’t help due to reduced operating capacity, they’ll advise you on what to do. If your local Retailer is closed, please contact our Customer Services team - details are available on our Contact us page.

Please contact your local Retailer and they will let you know what work is essential and their availability. If your local Retailer is closed, please contact our Customer Services team - details are available on our Contact us page.

Parts supply to our Retailers has been maintained so far, but if you’re concerned, please contact your Retailer and they’ll be able to let you know if there’s a problem. If your local Retailer is closed, please contact our Customer Services team - details are available on our Contact us page.

The Department of Transport are currently considering a number of options and will advise the public shortly. On 28th March, the Minister of Transport, Tourism and Sport, Shane Ross and the RSA confirmed that the National Car Testing Service (NCT) is temporarily suspended until further notice and with immediate effect. This is in order to comply with the new public restrictions to tackle the spread of the Coronavirus. The Government are asking the public to stay at home and only drive vehicles for essential business.

You can read more on the NCT testing here: https://www.ncts.ie/1115

And you can find out more information on the Road Safety Authority website here:

https://rsa.ie/Utility/News/Alerts/Coronavirus-COVIDID--19--No-Disruption-to-RSA-Services/

All of our Retailers are observing the government's advice on self-isolation and social distancing. As a consequence, some of our Retailers have a limited capacity and are open for essential maintenance and repair work for essential service providers only.

Please contact your local Retailer to check their availability. If your local Retailer is closed, you can contact our Customer Service team and their details can be located on our website on the Contact us page.

We've had to temporarily remove this service so our Retailers can concentrate on essential maintenance for key workers. Please call your local Retailer directly to discuss their availability. Here's the link to find their contact details - https://www.seat.ie/car-dealers-locator.html.

We know these are worrying times and we are here to support our customers. Please visit the VWFS website for any queries about your current finance contract and the impact of the COVID-19 situation on your re-payments: www.vwfs.ie

All service plans retailed as part of your PCP contract or sold separately as retail purchases will be honoured by SEAT Ireland. Owners should be assured that if the servicing falls outside the contracted mileage or time limit during this period of reduced availability of the Network, your maintenance service plan will not be affected. Please wait to schedule maintenance once the government have lifted all restrictions under COVID-19.

We appreciate your concern but please be assured our Retailers are following government advice on protecting our customers, colleagues and communities. Our Retailers are complying with the latest government advice on COVID-19 and in accordance to the latest actions put in place by the Government on March 27th, all our Retailers have closed their showrooms until further notice however are still available to take enquiries via phone or email.

For any Aftersales related work, some of our Retailers are available to take emergency bookings. Please contact your local Retailer to find out more. Their contact details can be located here: https://www.seat.ie/car-dealers-locator.html

If you have a particular concern, please contact us here.

All of our Retailers are observing the government's advice on self-isolation and social distancing. Due to the announcement made by the Government on the 27th March, our Retailers have closed their showroom until further notice. There are a number of our Retailers taking Sales queries via telephone or online. You can find out how our Retailers are operating here: https://www.seat.ie/company/news/company/covid-19-update.html

In relation to Aftersales, please email or phone your local Retailer if your vehicle is due any service, maintenance or repair work. They’ll let you know whether the work can be delayed and they might be able to offer collection and delivery for example.

Yes we are. Many of our Retailers have committed to opening purely for essential maintenance and repairs for essential service providers and we’re doing all we can to support our customers.

Due to our Retailer's new and used sales departments having to be closed until at least 14th April, as required under government guidelines, any planned deliveries and handovers during that period will unfortunately be delayed until they reopen on 14th April. New vehicles ordered direct from the factory are also likely to take longer to be built than usual, as our factories and supply chains across Europe are currently closed to help slow the spread of COVID-19.

Please be assured we are working with our factory teams to identify delayed orders, so your Retailer can let you know what’s happening with your individual vehicle or if you have any questions in relation to an order, please don’t hesitate to contact your local Retailer who will endeavour to keep you up to date as much as possible.

Yes, many of our Retailers are still taking orders and would love to hear from you by email or phone. And of course you can still browse our full model range and configure your new vehicle here.

Any issues that would normally be covered by your warranty will still be covered provided you have reported the fault to your Retailer within the warranty period. If your Retailer is closed due to COVID-19 and so you cannot report the fault, please contact the Customer Services Centre here writing 'WARRANTY CLAIM' and your REGISTRATION NUMBER in your message: they will record your notification and give you a reference number which can be passed to your repairing Retailer when they reopen to accept bookings. However, please note, existing warranty periods will not be extended.

Thank you for letting us know and protecting the community and our colleagues. A late service does not automatically invalidate your car's warranty but it's important you contact your Retailer to discuss options. In some cases, they might be able to arrange delivery and collection.

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