2021.7.2 IE/EN

Covid-19 Update

FAQ'S

  

COVID-19 update

FAQ'S


If you’re concerned about recent developments of the Covid-19 situation, you can check the latest government advice on how to take care of yourself and your loved ones during this unsettling time. https://www.gov.ie/en/campaigns/c36c85-covid-19-coronavirus/

Our Retailers Service departments remain open during the current restrictions and have adopted stict hygeine measures to protect their customers.  Vehicle servicing and maintenance is deemed an essential service by the Government and the 5km travel restriction does not apply in respect of vehicle servicing and maintenance. 

Should you wish to have your SEAT Serviced you can do so by booking online with your local retailer here: https://service.seat.ie/




Our Retailers Service departments remain open during the current restrictions and have adopted stict hygeine measures to protect their customers.  Vehicle servicing and maintenance is deemed an essential service by the Government and the 5km travel restriction does not apply in respect of vehicle servicing and maintenance. 

Should you wish to have your SEAT Serviced you can do so by booking online with your local retailer here: https://service.seat.ie/

If you have a red warning light or you are worried about safety, please stop using the vehicle immediately and contact your Roadside Assistance provider. Please check your handbook for details of what the fault light is indicating, and contact your local Retailer. Always contact your local Retailer before any visit to ensure they are fully prepared for your visit. 

Please contact your local Retailer and they will be able to assist you with availbility and lead times for essential repair, service or maintenance of your SEAT.

Parts supply to our Retailers has been maintained so far, but if you’re concerned, please contact your Retailer and they’ll be able to let you know if there’s a problem. If your local Retailer is closed, please contact our Customer Services team - details are available on our Contact us page.

All of our Retailers Service departments remain open in line with government guidelines for Level 5 COVID-19 restrictions. 

Please contact your local Retailer to check their availability or you can contact our Customer Service team and their details can be located on our website on the Contact us page.

We know these are worrying times and we are here to support our customers. Please visit the VWFS website for any queries about your current finance contract and the impact of the COVID-19 situation on your re-payments: www.vwfs.ie

All service plans retailed as part of your PCP contract or sold separately as retail purchases will be honoured by SEAT Ireland. Owners should be assured that if the servicing falls outside the contracted mileage or time limit during this period of reduced availability of the Network, your maintenance service plan will not be affected. Please wait to schedule maintenance once the government have lifted all restrictions under COVID-19.

We appreciate your concern but please be assured our Retailers are following government advice on protecting our customers, colleagues and communities. Our Retailers are complying with the latest government advice on COVID-19 and in accordance to the latest actions put in place by the Government.

All our Retailers remain open for Service, Maintenance & Repair. Please contact your local Retailer to find out more. Their contact details can be located here: https://www.seat.ie/car-dealers-locator.html

If you have a particular concern, please contact us here.

All of our Retailers are observing the government's advice on self-isolation and social distancing due to the move to level 5 restrictions.  Our Retailers taking Sales queries via telephone or online. 

Our SEAT Authorised Service departments remain open during the current Level 5 restrictions and have adopted stringent hygiene measures to ensure the protection of our loyal customers. At SEAT, the safety of our customers is of the utmost importance thats why we are offering a free Sanitisation Deep Clean with any service booking in an authorised SEAT Retailer You can book your service online at www.seatservice.ie

Yes we are. Our Retailers remain open for essential maintenance and repairs and are doing all we can to support our customers.

Please be assured we are working with our factory teams to identify an impact on orders, so your Retailer can let you know what’s happening with your individual vehicle or if you have any questions in relation to an order, please don’t hesitate to contact your local Retailer who will endeavour to keep you up to date as much as possible.

Yes, many of our Retailers are still taking orders and would love to hear from you by email or phone. And of course you can still browse our full model range and configure your new vehicle here.

Any issues that would normally be covered by your warranty will still be covered provided you have reported the fault to your Retailer within the warranty period. If your Retailer is closed due to COVID-19 and so you cannot report the fault, please contact the Customer Services Centre here writing 'WARRANTY CLAIM' and your REGISTRATION NUMBER in your message: they will record your notification and give you a reference number which can be passed to your repairing Retailer when they reopen to accept bookings. However, please note, existing warranty periods will not be extended.

Thank you for letting us know and protecting the community and our colleagues. A late service does not automatically invalidate your car's warranty but it's important you contact your Retailer to discuss options. In some cases, they might be able to arrange delivery and collection.

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